Return & Exchange Policy
At The Reem Official, we care about your shopping experience. If you’re not fully satisfied with your purchase, we are here to help!
📦 Return & Exchange Conditions
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Eligibility:
Items can be exchanged within 7 days of receiving your order. -
Condition:
Products must be unused, unwashed, and in their original condition with all tags and packaging intact. -
Non-Returnable Items:
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Sale or discounted items
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Customized products
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Items without original tags and packaging
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📦 Open Parcel Policy
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We offer an Open Parcel option
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Customers are allowed to check the product at the time of delivery before payment.
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In case the item is damaged, incorrect, or missing, you can refuse to accept the parcel immediately.
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Once the parcel is accepted and payment is made, no claims of damage or missing items will be entertained.
🔄 Exchange Process
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Contact Us:
Email reemmofficiall@gmail.com -
Approval:
After approval, you’ll be guided on how to send the item back. -
Shipping Charges:
Return shipping costs will be paid by the customer, unless the item was defective or wrong. -
Processing Time:
Exchanges will be processed within 5–7 business days after we receive the returned product.